Privacy Policy
Your privacy matters to us at Raptor Wins Casino. We are committed to handling all personal data with care, transparency and in line with applicable regulations so that you can enjoy our games and services with complete confidence.
Information We Collect
When you create an account, make a deposit or play our games we collect the personal data you provide directly. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. We also verify identity and age as part of our responsible gaming and regulatory obligations.
Technical information is gathered automatically during your visit. This may include your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral source. We use this data to improve site performance, analyse trends and maintain security.
How We Use Your Information
We process personal data to deliver the services you request, manage your account, process deposits and withdrawals, and provide customer support. It also allows us to personalise your experience, send important service messages and comply with legal and licensing requirements.
Where you have given clear consent, we may use your contact details to inform you about promotions, new games and special offers that match your interests. You can withdraw this consent at any time without affecting your ability to use our core services.
Sharing and Disclosure
We work with carefully selected third-party providers who assist with payment processing, identity verification, customer support, marketing analytics and IT infrastructure. These partners are contractually required to protect your data and may only use it for the purposes we specify.
Disclosure may also occur when required by law, court order or regulatory authority, particularly in connection with anti-money laundering, fraud prevention or responsible gambling obligations. We do not sell your personal data to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to remember your preferences, maintain your session, analyse traffic and deliver relevant content. Some cookies are essential for the website to function; others help us understand user behaviour so we can improve the experience.
You can manage cookie preferences through your browser settings or our cookie banner. Please note that disabling certain cookies may limit certain features or affect how the site operates.
Data Security
We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. These include encryption of sensitive information, secure servers, access controls and regular security reviews.
While we strive to protect your information, no system can guarantee complete security. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any breach.
Your Rights
You have the right to access the personal data we hold about you, request rectification of inaccurate information, and ask for erasure or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where that is our legal basis.
To exercise any of these rights, simply contact our customer support team with sufficient information to verify your identity. We will respond within the timeframes required by law.
International Transfers
Some of our service providers are located outside the UK. When personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual clauses or other lawful mechanisms.
Retention of Data
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.
Changes to This Notice
We may update this privacy notice from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed.
Contact Us
If you have any questions or concerns about how we handle your personal data, please contact our support team through the live chat or email address provided on the website. We will be happy to assist you.